Associated HCM

Career Opportunities

Every employee in every department is a valued asset to the success and growth of the company, so we find it vital that we invest in the development and morale of our staff. While here you will have the opportunity to advance your career by becoming a Certified Payroll Professional, participate in a Habitat for Humanity build, walk at the annual Making Strides Against Breast Cancer event at Jones Beach, as well as attend staff appreciation events.

We provide our employees with an array of benefits including:

  • Medical, dental and vision insurance plans
  • Free Telemedicine program
  • 401k plan with employer match
  • Company paid life, short term and long-term disability
  • Free entry into Legal Club of America
  • Access to discounted travel & entertainment tickets via Tickets At Work
Associated HCM

Payroll Customer Service Specialist

Growing. Excelling. Leading. Come begin your new career with Associated Human Capital Management. We are currently looking for motivated individuals to join our payroll customer service team. As a full-time payroll customer service specialist, you have the opportunity to ensure our clients receive the best service possible, promoting client retention and satisfaction. In an effort to keep our staff safe and healthy, this position is operating 100% remotely for the foreseeable future.

Every employee in every department is a valued asset to the success and growth of the company so we find it vital that we invest in the development of our staff. From giving every employee the opportunity to become a Certified Payroll Professional to participating in Casual for a Cause, to our virtual staff appreciation events, we strive to enhance your overall experience here at Associated Human Capital Management. Our core values are a reflection of our dedication and commitment to excellence and belief in a positive work experience: Respect, Can-Do Attitude, Problem Solver and Strong Work Ethic.

This position is responsible and accountable for delivering a quality experience and product to the client. Prior experience on the Evolution processing platform, or other payroll processing platforms, is a plus.

Responsibilities

  • Ensure a superior customer experience by providing timely and accurate payroll processing and support
  • Manage an excess of 130+ accounts of various sizes and complexity
  • Provide customer service in new and current client inquiries and assist in resolution of problems
  • Maintain knowledge of current payroll practices and regulations, company products and services, and system/software changes
  • Produce reports as requested

Qualifications

  • 3+ years prior payroll service bureau experience preferred
  • Positive customer service and problem resolution skills are required
  • Excellent attention to detail required
  • Must possess the ability to prioritize in a very fast-paced work environment
  • Must be able to stay calm under pressure
  • Detailed knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Evolution payroll experience a plus
  • Experience managing a full HRIS system a plus
  • Bachelor’s degree preferred
  • FPC preferred, not required

Benefits:

  • Medical, dental and vision insurance plans
  • 401k plan
  • Vacation and sick time, birthday off each year!
  • Access to discounted travel & entertainment tickets via Tickets at Work

Salary commensurate with experience

Hours: Monday – Friday 8:30am-5:00pm

Remote Opportunity – open to non-New York residents!

Apply Today!

Join our team and be a part of the Associated HCM Family

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